Help Desk

martes, 22 de enero de 2019 Alvaro Díaz 0 Comments

Help Desk

Descripción del
International Excess is a company that provides Insurance services. We are looking for a person with naturally curious and passionate tech mind who help us achieve the level of excellence that our team need to make their day-to-day work easier and enjoyable. Essential funtions: Provide customer-focused quality service; Troubleshoot information technology issues via phone queue and desk-side visits including software; Provides technical assistance, troubleshooting system support to the users in order to maintain a productive computing environment; Support to remote users; Work with level 1 analysts, and IT management as tier 2 subject matter expert; Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and direct request for assistance from users experiencing problems with software and other computer-related technologies; Work in training documentation.

Our job position is open for Guatemalan applicants in a remote friendly environment.

2+ years of IT support experienced preferred. Ability to provide excellent Customer Service. Ability to understand user needs an articulate a solution. Ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles. Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. Ability to troubleshot system and application password/login, browsers, files issues. Proficient in MS Office. Excellent understanding LAN/WAN connectivity, PC Software, Windows and Apple operating systems and applications.
Forma de
Please send your resume to: , subject: Help Desk.

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