Customer Care Engineer

martes, 26 de marzo de 2013 Alvaro Díaz 0 Comments

Puesto: Customer Care Engineer
Descripción del
Providing remote and on-site support in variety of systems for our telecommunication customers located throughout the world. Maintain solid customer relationships by handling their questions and concerns promptly with professionalism and proactive approach. Communication with customers via telephone, e-mail or automatic case handling tools. Interact with other team members, delivery technical experts, Customers, Project Managers, Customization Development Teams and QA. Acting as the key contact with customers' auditors and taking responsibility for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.

Negotiable salary. Pleasant work environment, training, long-term/open contract.

High level of English and Spanish, other languages-an advantage. Customer oriented. Communicates clearly, both written and speech. Multitasking and able to prioritize assigned tasks. Proficient knowledge of HPUX, SUN-OS, Linux, and Windows, admin level knowledge - an advantage. Proficient knowledge of Oracle/MSSQL/MySQL Databases - constructing, reading/debugging and running queries, understanding database structure. DBA level knowledge - an advantage. Knowledge in Telecommunication - an advantage. Position requires working flexible hours, as well as traveling to customer sites, including international travels. Previous customer support/customer care experience - an advantage. Experience with Software installations. Ability to learn and apply new technologies.
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