QA Analyst (Call Center Quality)

domingo, 12 de octubre de 2008 Alvaro Díaz 0 Comments

Audit/Monitor all collections associates· Prepare reporting as needed for management summarizing monitoring results using predefined trackers and formats. Provide e-mail feedback to collector’s management as per format. Follow reporting structures set-up to ensure completion of job requirements. Effective & Timely escalation in case process monitoring targets not being met, IT issues impacting connectivity etc…as per defined escalation matrix. Attend Conference calls for training, business requirements, communication with sites/teams being monitored.