IT SUPPORT ENGINEER - Teletrabajo

jueves, 1 de noviembre de 2007 Alvaro Díaz 0 Comments

Responsabilities: Problem tracking, diagnosis, replication, troubleshooting, and resolution of customer support requests. Must respond to, research and accurately resolve technical issues in a timely manner. In this key role the chosen candidate will be responsible for providing outstanding customer service to ultimately drive 100% customer reference-ability. Duties: Provide support using multiple channels including email, web and phone. Document all customer issues in tracking system including incoming and outgoing correspondence, accurate problem description, steps to reproduce and resolution Requirements: Experience in technical support, IT consulting and /or pre-sales engineering Bachelors degree in computer science. Strong interpersonal and english communication skills (presentation, verbal, and written) Strong customer-facing and relationship building skills. Ability to work independently and as part of a team Fluent in english is a must. To apply, please e-mail your resume in english.