Senior Operations Manager

jueves, 27 de agosto de 2009 Alvaro Díaz A. 0 Comments

Puesto: Senior Operations Manager
Descripción del
Primary Duties and Responsibilities: Reviews and resolves issues affecting operations compliance. Responsible of the production results of the Site. Incumbent serves as a primary contact for problem resolution and information/data gathering. Provides interpretation of data and advice to management. Incumbent possesses and applies a strong knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Errors cause substantial delay, expense, and/or disruption. Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs. Advises staff members in resolving problems and issues that arise with internal and external customers.Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production. Develops and/or participates in technical presentations on behalf of a given effort or related service offering. Completes special projects as assigned. Maintains awareness of development in field of expertise to ensure skill set/knowledge base remain current.
Rango de Edades: 25 - 45 años
Rango Salarial:2,200.00 - 2,500.00 Dólares (USD$)
Job stability. Job growth. Professional development.
Knowledge and Skills: This position will involve managing call center agents for a client involved in customer service activities. Communicating in both written and spoken English will be required. The successful candidate will have extensive experience in a large and complex outsourcing call center environment. Thorough understanding of call center management, technology, best practices, and operations are requirements for this position. Minimum of 4 years experience in successful task lead or supervisory role. 3+ years progressively responsible related experience in administration, project management and/or accounting of technical/professional services. Education and Typical Years of Experience: Bachelor?s degree in related field or equivalent experience. This senior-level management position requires strong technical, communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Works under limited supervision and has functional responsability for one or more specific areas, projects, contracts or divisions.
Forma de
Send us your resume to On the subject field, please write the position you are applying for. The position is strictly in Engilsh, and that´s why the resume should be in English.